become a SHOPPER

Click Here to - Become a c-shopper Now!

Thank you for your interest in becoming a c-shopper.

is a service of Concerto Research Inc., a full-service market research firm located in Vancouver, BC, Canada. We have a diverse client list but we specialize in hospitality, automotive, traditional retail, and personal care. We currently have shops in Canada and the United States.

A Mystery Shopper is an independent contractor who anonymously visits or phones our clients and records their experience in detail, based on surveys we have created. Typical questions ask about your satisfaction with the service, products, and cleanliness.

There is no cost to become a Mystery Shopper with us. Some shops may require that you pay for the items before we reimburse you, but at no time will you be asked to pay a "membership fee".

If you have questions about how we run our mystery shopping programs, click on "ABOUT", and then "FAQs for Shoppers" for answers to frequently asked questions including information about payment, applying for shops, what qualities we look for in our Shoppers, etc.

Once you've completed the Mystery Shopper application, you will automatically receive your username or password by email.

After you have followed these steps, and successfully completed the application you will be able to login to this site by clicking on the "shopper login" and typing in your username and password. You will then be able to see all available shops and apply for shops.

Step 1: Mystery Shopper qualifications:
We would love to have you join our team of Mystery Shoppers if you have: 
     >>  An excellent command of the English language
     >>  The a
bility to remember minute details and record them accurately
     >>  Regular access to email, a current web browser, and a printer
Access to either a fax machine or scanner
     >>  A
ccess to the most current version of Adobe Reader.

PLEASE NOTE: If you do not have access to a scanner or a fax machine, you will not be able to complete the application. (For all c-shop assignments, Shoppers must have access to a fax machine or scanner to complete the shops.)

Step 2: Computer Software Requirements: 
We recommend that you maintain an up-to-date web browser and email program. This website supports the following web browsers: Internet Explorer, Netscape and Mozilla/Firefox. If you are using an older web browser, you may not be able to use this site. If you are using Safari on a Mac computer you may not be able to access the website. To download current versions of Internet Explorer or FireFox, click on the following icons:
           Get Firefox!

You will need to download the newest version of Adobe Acrobat Reader if you do not already have it. To download it free, click on the following icon:
      Get Acrobat Reader

Step 3: If you live outside Canada and the United States:
We are now accepting applications from anywhere in the world, but currently only have shops in Canada and the United States. For info on mystery shopping in other areas of the world, visit the Mystery Shopper Providers' Association (MSPA) at

Step 4: Computer Settings Requirements:
To proceed with this application, cookies and scripting must be enabled in your web browser. To allow cookies, your web browser security should be set to: Medium, Privacy: Medium-high. If you have Internet Explorer, you can access this through Tools > Internet Options > Privacy, then choose a setting that allows cookies. To see if your web browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your web browser. To enable scripting, click here. If you have any problems applying online, please email

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